All returns are accepted within 14 days from the delivery date for an Exchange or a Refund. All returned items are subject to a 20% restocking fee. Please note that original shipping charges are non-refundable. There are no refunds on any item(s) that has been used or don't have its original packaging. Rush shipping and international shipping charges are non refundable. ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrical appliance that has been opened/used, and the seal of the electrical cord has been untied return will not be honored and there will be no refund issued. Ship via a traceable method to ensure delivery. For your protection, we recommend to insure packages when returning goods. We cannot be responsible if the item is damaged or lost in transit back to us
Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.
If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. The RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that a refund can’t be issued for items returned without authorization number. We prefer return requests be handled ONLY through email to expedite the process.
